88 Tai Kok Tsui Road Kowloon Hong Kong
Tel: +852 3987 2288 | Fax: +852 3987 2299
E-mail: generalmanager@cosmomongkok.com.hk
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Lowest on-line rate guarantee
Most attractive Hong Kong hotel rates are found here at Cosmo Hotel Mongkok! We offer hassle-free service and it starts from the very moment a booking is made. To save time and assure that every booking made on www.cosmomongkok.com.hk is best available found on the net, we are proud to present our “Best On-line Rate Guarantee”, promising our competitiveness among all Hong Kong hotel rates.
The reason to choose booking with us
| Lowest rate | We make sure rates offered on www.cosmomongkok.com.hk are the lowest rate available on the internet. |
| No extra charges | There is no booking fee or service charge required using our online booking system. |
| No penalties | There is no penalty charge on cancellation and amendment made before the published cancellation deadline*. |
| No prepayment | Payment is required only at the very moment upon check-out*. |
| Personal touch | You will be able to communicate with us directly regarding room preferences. |
| Complete choices | We offer a complete range of hotel rooms for guest’s selection, there must a room most suitable for any travel need. |
| Security and assurance | We respect our guest’s privacy with our advanced booking technology. Credit card and personal information are treated at the highest level of security without compromise. |
*except for pre-paid / advance purchase rate plans
How it works
Your job
Make a booking on www.cosmomongkok.com.hk (“own booking”)
Afterwards, if you find any lower rate on other websites (“lower rate”), view our terms and conditions and submit a claim form.
Submission of the claim form must be completed within 24 hours of the own booking made
Our job
We will verify if the claim is valid within 24 hours and the lower rate will be honored accordingly.
Terms and conditions:
- Best rate guarantee is not applicable to
- Rates that are exclusive to corporate accounts, travel agents and other negotiated rates
- Rates that are found on auction websites
- Anonymous rates in which the hotel name is kept unknown until the booking is confirmed including but not limited to Priceline, Hotwire, etc.
- Rates that come with a package including extra services and/or amenities such as but not limited to Internet access, breakfasts, airport transfers, etc.
- Rate comparison will be made for reservations of which room category, stay period, cancellation and advance purchase policies plus other terms and conditions governing the rates are exactly identical. Rates have to be net of taxes, gratuities, or any other fees associated.
- For multiple nights’ claim, each night will be compared individually.
- Rate difference that is originated from fluctuation or difference in currency exchange rate will not be eligible for claim.
- Claim form must be submitted within 24 hours from the time the “own booking” is made and 24 hours before arrival, i.e. on-day reservation is not eligible for claim.
- The “lower rate” must still be available and verifiable at the time Cosmo Hotel Mongkok validates the claim
- Cosmo Hotel Mongkok is not liable to indemnity incurs from cancellation made on other websites
- Cosmo Hotel Mongkok reserves full rights in validating a claim and its decision shall be final in the event of a dispute. The guarantee offer is subject to change without prior notice
